![]() It’s the main reason why anyone does anything - including chatbot FAQ.Īutomating common questions saves your team from having to respond manually. Here are five beneficial reasons to snag yourself a bot. With less time responding to messages, you’re free to work toward other business goals and spend time on your marketing or sales. Why use FAQ chatbots?įAQ-based chatbots have many benefits - notably, they improve office productivity. You should not use them to craft apologies to your spouse, write your wedding vows, or as a stand-in therapist.įAQ chatbots are still a work in progress (aren’t we all?), but they will become more refined as they continue to evolve. For example, they may not be able to understand more complex questions, or they may give nonsensical answers if the question is not worded correctly. You can integrate chatbots into your social media platforms like Facebook and Instagram.įAQ chatbots can be very useful, but they also have their limitations. ![]() They can provide answers to questions even if they are asked differently than they were originally programmed for. Most chatbots for business - at least the ones that use Natural Language Processing - are programmed to understand how humans communicate with tools like AI. Their ability to automate can alleviate labor-intensive tasks like responding to repeat questions. Often, these chatbots are used on websites or in customer service applications. Book a Demo What is an FAQ chatbot?įAQ chatbots are bots designed to answer common questions people have about a product or service. ![]() Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots.
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